Foreign Perspectives

Archive for the ‘Customer Service’ Category

It’s taken three days and in the end I had to send an e-mail to their sales department saying that I wanted to cancel the hosting account to get any action. Now they’re saying that they are expediting the work on it.

It’s still not working though and, supposedly, they’ve now been working on it for around half a day.

I’m persisting with the cancellation as I’m wondering how long it will take them to get around to getting the account fully operational (I’m assuming that I’ll find more things that they’ve not set up properly).

1and1 have something of a reputation of making it difficult to transfer domains away from them and rightly so as no matter how much you look around their website, you’ll not find how to do it.

It’s actually fairly easy once you find the site that you need to do it from.

1. login to your 1and1 account and unlock the domains that you want to transfer (you’ll find the unlock option on clicking the info tab on your domain management screen);
2. it’s a good idea to change the name servers at this point to point to those of your new hosting service and, of course, to upload your site to it’s new location if you’ve not done that already;
3. if you’re using whois privacy you’ll need to disable that before proceeding; 
4. register the domain with your new registrar and acknowlodge the request when you receive the e-mail (this is sent to the e-mail address recorded for your domain so check that it’s correct by looking up the domain on whois);
5. go to the 1and1 contracts site and cancel the parts of the contract referring to the domains that you want to transfer (set the cancellation options to “as soon as possible” and “on “change provider”;
6. acknowledge the e-mail that 1and1 will now send you.

OK, so it’s a bit convuluted but once you know the address of the 1and1 contracts site at least you can do it.

How long does it take? It’ll take you about 15 minutes to work through all that plus a few minutes per additional domain. The transfer itself can take anything from a few hours to several days.

In that insurance companies operate across national boundaries, you’d expect that the standards they adhere to would be international ones. After all, it would be too complicated to run with one set of rules in one country and a totally different one in another, wouldn’t it?

You might think that, but it ain’t so in France.

In France, once you’ve signed up for car insurance with one company it’s not possible to shop around each year as you’d do elsewhere in Europe because to change your insurance company, you must cancel your existing insurance by recorded delivery letter at least two months before your renewal date. However, as you might expect that’s before they’ve told you what it’s going to cost ie you’ve nothing to compare it against the price another company might quote.

We on the other hand are in the “fortunate” position that our previous car was wrecked and therefore could go into another insurance company for the quote. We’re also in the unusual position of knowing what the renewal premium would have been for the little car pictured and that our new and somewhat larger car was around EUR 200 cheaper to insure!

Not that you can totally walk away from the old company of course. You obviously need something to say what the discount you’re entitled to is and that’s what we’re trying to get now with, so far, no success.

What about the payout from GAN for the old car? We were wondering about that too. The car accident happened on May 23rd yet we still have had nothing from them which is why we’re now with a different company.

Sainsbury likes to portray itself as a customer oriented family-friendly store but one policy that they’ve recently introduced in the Forestside store in Belfast is distinctly anti-family and the implementation of it is very anti-customer.

You might think that medical treatment in France would be pretty much the same as it is elsewhere in the world once you get to the point of visiting the doctor, but it isn’t.