Customer service and France car insurance don’t go together, especially if the company is GAN

In that insurance companies operate across national boundaries, you’d expect that the standards they adhere to would be international ones. After all, it would be too complicated to run with one set of rules in one country and a totally different one in another, wouldn’t it?

You might think that, but it ain’t so in France.

In France, once you’ve signed up for car insurance with one company it’s not possible to shop around each year as you’d do elsewhere in Europe because to change your insurance company, you must cancel your existing insurance by recorded delivery letter at least two months before your renewal date. However, as you might expect that’s before they’ve told you what it’s going to cost ie you’ve nothing to compare it against the price another company might quote.

We on the other hand are in the “fortunate” position that our previous car was wrecked and therefore could go into another insurance company for the quote. We’re also in the unusual position of knowing what the renewal premium would have been for the little car pictured and that our new and somewhat larger car was around EUR 200 cheaper to insure!

Not that you can totally walk away from the old company of course. You obviously need something to say what the discount you’re entitled to is and that’s what we’re trying to get now with, so far, no success.

What about the payout from GAN for the old car? We were wondering about that too. The car accident happened on May 23rd yet we still have had nothing from them which is why we’re now with a different company.

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