Mum’s journey into a nursing home was largely unplanned for and constantly suffering from delays on the part of social services but she’s been there for several months now. That’s created a much greater involvement with social services and social security than we’ve had up to now and it’s something of a nightmare on the whole.
First off, the financial assessment people want a whole bunch of information about her finances. That sounded like it would be simple when they demanded it (“ask” isn’t in their vocabulary) but in fact it isn’t. Even getting information from their colleagues in social security proved extremely difficult. In fact, that difficulty should really be obvious: you’re phoning up to ask about someone else’s financial situation. Naturally, the answer is along the lines “we can’t provide that information to you”.
On the other side of the coin their colleagues in social services are concerned about protecting her finances. Well, protecting them for themselves really as their view is that all her assets were built up to pay for nursing home fees. However, there’s a conflict in their demands and those of the financial assessment people.
Then there’s the matter of transferring numerous direct debits built up over a period of time. Not quite so simple really although that at least appears to be doable for the most part with the exception, so far, of Sky who can’t get their head around needing to cancel Sky because the person using and paying for it has moved into a nursing home. I look forward to their demands for payment now that I’ve canceled the direct debit. Well, actually, I won’t get them as they insist on speaking to the bill payer, who ain’t here any more.
Anyway, I think I’m on the home run with moving the bills to appropriate places.
Copyright © 2004-2014 by Foreign Perspectives. All rights reserved.