Foreign Perspectives

It’s only been two weeks since we moved the websites on the American hosts from Powweb who couldn’t even manage to get the basic hosting account set up first time which says something about the poor quality of their support as they only offer one hosting plan so it should be a click and it’s done type of operation.

Lunarpages managed to get the account set up perfectly first time which isn’t really staggering praise as it’s what they do so they should get it right first time. However, the uptime has been dire for the two weeks. Week one saw the sites being down for around an hour per day so I fired off a support ticket asking my account to be moved to a more reliable server. The response was that they’d rebooted it and sorted out a “few issues” at the same time. It did improve alright but only for a couple of days and now it’s just going from bad to worse with downtime amounting to almost an hour less than half-way through the day.

Anyway, ’tis off once more and I’m in the process of downloading the first site that’s going to be heading for Integra-Net which I’ve heard a lot of really good things about and has the other plus point that they’re under $35/year for the hosting plan that I need.

What’s confusing me is why the hosting services are so unreliable though. With exactly the same site monitoring package in place my UK host is showing downtime of several minutes per week (presumably when they reboot the server) and, no, it’s not a UK based monitoring service.