Foreign Perspectives

Archive for the ‘Business’ Category

When they’re booking a place for their holidays people often make assumptions about what that place will be like not so much from the description (which few seem to read) but rather from the place that they’re booking it through.

For instance, we’re in that hazy middle ground between B&B and hotel which means that we’re listed on a wider range of sites than a place that fell exclusively into either category would be. As a rule those coming to us from the hotel listings tend to expect a level of services that we simply can’t meet at busy times when we’ve found that some expect a level of staffing more appropriate to a 50 bedroom place than our own humble 10 room place. So, for example, we’ve found that some people can’t understand that we’ve only one internet terminal when “hotels” always have three or four. Well, 50 bedroom hotels might well have three or four but since we’ve only 1/5th of that number of rooms we obviously have to scale other things down too. On the other hand, those coming to us via a B&B listing sometimes have the expectation of encountering a cute country cottage which we aren’t and don’t claim to be either.

However, perhaps the most peculiar expectation we encountered came from one couple who were looking for a “country retreat”. It took us a while to work out what they were looking for but apparently it came from an Australian listing that we have which is one of many created by asking us one set of questions and producing a listing that answers an entirely different set of questions. In this case one of their questions was “is there a nudist colony nearby” to which the answer is “yes”. However, on their site our answer means that we’re listed as being a “nudist retreat” which we’re definitely not. It seems that “country retreat” is one of those ways of referring to nudist retreats, hence the confusion from that particular couple!

Thanks to the way that listing sites group properties by “resort” (usually the nearest large town) it’s quite important to check just where your holiday property actually is. For instance, we’re generally listed as being attached to Perpignan yet we’re actually 25km outside it. That’s not a problem if you’re coming in a car as it’s only 20 minutes drive but clearly more of an issue if you’re relying on public transport to get around. There’s not really a lot that holiday properties can do about that on the whole as if listings sites simply listed only the properties within a town then it would be next to impossible to find accommodation outside a town. After all, would you know the name of all the little villages within 10 miles or so of your home town? Even if you did, would you have the patience to look up each one in turn in search of accommodation?

To avoid making assumptions that don’t fit with the reality it’s best to have a good read of the description of your holiday accommodation. Most owners spend a fair bit of time to get their description as accurate as they can as it’s obviously much better to have people coming who want to stay in the type of place you have. Despite that it sometimes seems that potential guests don’t even read the first line and go purely on price then complain that, for example, a place billed as being in the country isn’t in the city (yes, we’ve had that).

One of the big surprises in many ways is just how fast formerly eastern block countries are moving into the first world.

For example, not so many years ago the thought of a  luxury golf property in Bulgaria would have been laughed at. No longer though for the likes of Tharacian Cliffs, starting from scratch, seems likely to become one of the top golf courses in the world according to Gary Player.

The reason is simple of course: they’re able to start from a blank sheet and have lots of cheap land and labour to construct the courses. For the rest of us there are increasing numbers of cheap flights available to get us to the area.

Overall, a win-win situation for everyone apparently.

The Egg Money card used to be one of the handiest cards that I had, despite the dopey hamster adverts.

You could use it as a savings account as it paid 4% (up until a few months ago) when you’d overpaid and indeed they encouraged you to do this. The original plan behind the card was that you’d use it essentially as a current account and therefore the credit limit was really an overdraft limit. Not only that but they paid 1% cash back on everything that you bought and even more if you bought from a small range of shops. Finally, because it was intended as a current account replacement, you could withdraw cash at no charge.

However, this year Citibank killed all that stone dead.

The 1% rebate remains, but now there’s no interest paid if you’re in credit, the limits remain pitifully small and it’s now 3% to lift cash. So it’s become an also-ran credit card. Sad to see such an innovative product killed but it’s worse that that as the security methods of Citibank are used too. Thus if you try to spend more than £200 or so in a single transaction the shop needs to call up for an authorisation number and if you use it more than twice in a single shop in a day then it’s blocked.

Unfortunately, it looks like I’m going to have to abandon this card as I had to with a previous Citibank card basically because of Tesco… today’s petrol, then the thank you card for James’ teacher, then the groceries mean it’s blocked, again.

Sadly, we’ve just heard the news that some ******** have broken into our house in France and trashed the place.

What seems pretty much a cert is that the things that they took (seemingly less than a dozen things in total although we need to do a full check) will be appearing in one of the vide greniers (car boot sales) over this weekend. Some of their customers will be less than pleased with their purchases as they include, among other things, a TV that can’t receive French TV programmes and a number of region 1 DVDs that won’t play on French DVD players.

It isn’t so much the things that they’ve taken which is annoying though: it’s that they simply trashed most rooms in the house looking for stuff that just wasn’t there. Thanks to the high prevalence of the black economy in France, most French households are likely to have quite a pile of cash stashed away but us foreigners just don’t work like that so their cash take amounted to a few euros at best.

In other countries there’d be an insurance claim, of course, but in France the insurance only pays out when you have the original receipts and, for the most part, people don’t have them so you end up paying a whole lot for insurance that realistically you will never be able to claim on.

Anyway, it looks like our notional holiday will be taken up with cleaning up the mess that they’ve left behind and wasting time with the insurance company.

Seemingly without fail, the social services people lurch from one extreme to another in how they treat cases.

Whilst they obviously failed Baby P very badly, they’re now in the process of going out of their way to fail the babies of Mr & Mrs N. Thanks to a joke remark from Mrs N it seems that the social services feel that the best thing to happen is that her children should be put up for adoption.

Oh, it’s not just the off-hand comment she made, of course. There’s the matter of her being angry that social services took her children from her so she clearly has anger issues. Why were they taken into care? That’s because the first time parents were having difficulty in looking after the premature twins. Well, if that’s the reason then I think that the social services people would be best to take ALL babies born to first-timers into care. What first-time parent could honestly say that they didn’t have trouble looking after their children in the early days?

Of course, as with Baby P, it’s the children that are getting the worst of this. In the critical early days after birth the twins only get to see their parents for ten hours a WEEK. That’s not nearly enough to establish a firm attachment and will almost certainly affect their later development.

Sure parents won’t be perfect carers at the off. How could they be? But they’re almost always the best possible carers that a newborn will ever have. It’s not right for social services to exercise this draconian power with such impunity. One hopes that disciplinary action will ensue WHEN they lose the case over this.