Foreign Perspectives

Archive for the ‘Culture’ Category

With the rapid rise of the Catalán language just over the border in Spain the problems in communication with those coming north have been magnified considerably.

Starting earlier this year we began to receive guests from “Spain” who could barely speak French or English and simply refused to speak Spanish. Since we don’t speak Catalán we’re increasingly finding ourselves pretty much resorting to sign language with some of them.

Aside from anything else, that makes sending out of our acknowledgement e-mail something of a problem. The majority of those coming from south of the border are from Barcelona and that’s a very cosmopolitan city with Spanish from all over the country and indeed Latin America living there but obviously with a large Catalán component. The only language that we know they all speak is Spanish yet sending out an acknowledgement e-mail in Spanish will clearly insult the Cataláns.

The net effect is that we’re considering calling it a day with e-mails to Spain yet that causes complications for them and in fact we’ve already received a complaint from one Catalán couple (in English, as they won’t write in Spanish and nobody outside Spain can understand Catalán) because they say we were closed the night they’d booked. In fact, because they’d refused to read the directions e-mailed to them in Spanish, they were banging on the door of our neighbour’s house and he was off on holiday.

Most of the time we just take it for granted that American is pretty much the same as English and at least that we know the differences (color not colour, check not cheque, etc.) but some differences in interpretation can cause problems.

The main problem we have is with our pickup and dropoff service. This is a service that we offer for the likes of walkers who frequently arrive at the airport or rail station without cars but who’d like to start their walking in our area (it’s very popular for that).

Most of the time our guests are couples and we’ve only once had a family arrive wanting a pickup. Therefore we don’t need to get a minibus or similar and can easily do the pickups and dropoffs in our car, sometimes with the aid of the trailer for the luggage.

Critically, from the American perspective, it isn’t a “shuttle service” and we never use that phrase in any of our marketing because we’re just not setup to offer such a thing. Yet, consistently, the Americans read “pickup/dropoff service” as “shuttle service” and thereby have an expectation of its capability that we just aren’t equipped to fulfil.

For instance, a few weeks ago, despite several e-mail exchanges a large group arrived wanting to book the shuttle bus for the nine of them. Earlier, we had one couple who wanted to catch the shuttle to and from the city every day and, were none too pleased when we weren’t able to collect them from the town a couple of times during their stay.

One thing that we hadn’t allowed for was that French style barbeques aim to cook the food French style ie very much undercooked from our point of view.

However, we sort-of assumed that they’d fire up the BBQ in the normal manner with food sizzling on the spit and so on. As usual, we assumed wrong and in fact at tonights BBQ they only had the temperature high enough to merely warm the food rather than actually cook it which, of course, means that we couldn’t cook it as thoroughly as we’d be happy with.

Sit down BBQ meals seem a little odd too.

Oh well, another custom that the French have sort-of taken up.

Just as suddenly as it arrive, the grape harvest is over and with it the bands of grape pickers are gone from the villages and their little clusters of caravans and vans.

This year the difference wasn’t quite so marked as just about all the wine growers bought the grape picking machines last year so they don’t need anything like the number of pickers that they did in years gone by and therefore the little campsites were much smaller.

With the arrival of assorted Eastern Block countries into Europe this year, the mix of pickers changed quite substantially as indeed has the face of the workforce elsewhere in Europe over the last year or so.

Although France has been moving online rapidly in recent years, many existing laws and customs don’t fit in well with the online world.

You can certainly buy books and such online no problem. The purchase “contract” is very clear and, even in France, it doesn’t require a signature to buy a book. Having said that, the way that Amazon constantly runs “sales” is probably illegal in France as sales are limited to specific periods of the year here so perhaps someday a French bookshop will get them banned.

You can’t buy commercial goods so easily though as you generally need to prove to them that you’re a business. So, whilst you can sometimes place an order, you sometimes find that they want documentary proof that you are a registered business. Elsewhere in the world, just because you’re a “wholesale” sales outfit doesn’t mean that you aren’t legally allowed to sell to the public, but here it tend to.

Even buying car insurance online doesn’t seem a runner. We could only find one place that would even provide an estimate online and even with them we still have to go in to the office to provide the documentation and pay for it.

So, yes you can buy online in France but there are significant limitations in what they’re allowed to sell you online which don’t apply elsewhere.