Foreign Perspectives

With the rapid rise of the Catalán language just over the border in Spain the problems in communication with those coming north have been magnified considerably.

Starting earlier this year we began to receive guests from “Spain” who could barely speak French or English and simply refused to speak Spanish. Since we don’t speak Catalán we’re increasingly finding ourselves pretty much resorting to sign language with some of them.

Aside from anything else, that makes sending out of our acknowledgement e-mail something of a problem. The majority of those coming from south of the border are from Barcelona and that’s a very cosmopolitan city with Spanish from all over the country and indeed Latin America living there but obviously with a large Catalán component. The only language that we know they all speak is Spanish yet sending out an acknowledgement e-mail in Spanish will clearly insult the Cataláns.

The net effect is that we’re considering calling it a day with e-mails to Spain yet that causes complications for them and in fact we’ve already received a complaint from one Catalán couple (in English, as they won’t write in Spanish and nobody outside Spain can understand Catalán) because they say we were closed the night they’d booked. In fact, because they’d refused to read the directions e-mailed to them in Spanish, they were banging on the door of our neighbour’s house and he was off on holiday.

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