Foreign Perspectives

Archive for the ‘Business’ Category

Many of the B&B and particularly gite owners accept payments by bank transfer to their account. What amazes me is that they never consider that it’s something of a risk to give your bank account details to a complete stranger and even more so when it’s a series of complete strangers.

If you think about this for a while you’ll realise that your bank account details are printed on your cheques but that’s not quite the same as you give cheques to people or organisations that you know. There is a safe way to do this though. Just quote a savings account number and, if you’re really paranoid about it, open a savings account in a bank that you don’t normally deal with.

Every time that I raise this issue, someone quotes their bank manager as having said that it’s perfectly safe to hand out your details in this way and that it’s impossible to take money out using only those details. Haven’t these people even heard of direct debits? After all, a direct debit uses exactly the same information as you quote to receive money.

Now, I’m not suggesting that a fraudster is going to set up a direct debit and then withdraw money from your account using it (although that has been done in some cases) but there are a number of very similar ways to do that. For example, if you care to give me your bank details, I could set up a one-off transfer by simply looking up the address of your bank and faxing them the instructions to do that. You might think that wouldn’t work as they check the signatures, but actually they only check a small percentage of the signatures so it almost certainly would work.

Then people say that it must be safe because the electicity company quotes their details for payments so how come someone hasn’t cleaned them out by now? They haven’t because they quote the number of their collection account and collection accounts reject electronic withdrawals.

Since a small business doesn’t have the option of a collection account the safest thing to do is to quote a savings account number as you can’t withdraw money electronically from a savings account.

Most people will drastically underestimate that number because they’ve installed a spam filter and they just delete any dodgy e-mails as they come in. In fact, over the peak season the real number is probably several per day ie around a couple of hundred over the course of the summer.

However, in amongst those ones that people have deleted are a number of genuine bookings that just look dodgy.

From the spam filter, we find that we get something like one or two genuine enquiries a week that are blocked by it from normal people and one booking site gets all their e-mails to us blocked by it because of the method they use for sending out enquiries (no, it’s not possible to whitelist it).

From the dodgy e-mails we have had some of our largest genuine bookings. For example, would you have considered something along the lines of “i represent a traveling theatre group and i to book want 10 rooms for 2 nights. do you take bank cheques?” from a yahoo address? In fact, it was quite genuine, despite all the “red flags” (bad grammar, large booking, bank cheque payment).

So the question isn’t so much how many fraudulent bookings that you get, because that’s sure to be hundreds, but rather how many have you tagged as fraudulent but which were actually genuine booking enquiries?

There’s a couple of the banks here that have offers of FREE MONEY when you open accounts for your kids. Red rag to a bull, of course…. Sadly, Societe Generale operates on a nationwide basis here so there’s only EUR 16 going on their EuroKid account.

However, Banque Populaire are one of the regional banks here with something like a dozen separate banks over France and the local bank is offering EUR 15 per child. Soooo,… nah, ’twas too good to be true: only the local bank seems to have that offer at the moment.

Just about everyone that moves here either has or opens very quickly an account with Credit Agricole. It’s certainly the simplest choice as they’re in every village of any size in France and they also have an English speaking branch in Normandy (you can use their accounts in the other Credit Agricoles without any real bother). It’s also an expensive choice: since they “improved” their computer system a few months back they now charge over EUR 5 per month just for the priviledge of having an account with them. Oh, plus the EUR 40 or so for their debit card. Anyway, you’re looking at EUR 100 a year just to have a very basic account.

Once people are here for a while, they tend to say “WHAT?” to the bank charges and change banks. I’m told that “the” one to go for is currently Banque Populaire where you can actually get a fully operational account for all of €20 per year.

Anyway, we’re doing a little more checking to confirm things then closing all of our personal accounts with Credit Agricole and moving to Banque Populaire (who, in these parts, seem to have branches just about everywhere that CA do).

American Express are weird.

Just before we left I thought that it would be a good time to finally get around to applying for one as I figured that if need be I could just transfer the account over here (although in practice it looks like hardly anyone takes it here). I fired off the application for their blue card (I’m too stingy to pay the money for their charge cards) and it came back “no”. Never thought any more about it until I got the maildrop from William when I found buried in that a “60 second” application for their gold card which was addressed to me at my parents address (which I’ve not been living in for years now). Well, less than 60 seconds later, I’d filled it in for the laugh and off it went. Just got the latest maildrop of credit cards that I’ve not gotten around to changing the address of and what should I find but my brand new gold American Express card!

So you apply filling in your proper address and they don’t give you it. You fill in an address from years ago and they send you an even better card. Weird. Still not very useful in France but it does look very pretty as the whole card is a gold hologram. Oh, and I’ve even got a free sportsbag for applying too!

You’d think that when they were placing an advert for their holiday property they’d at least read what country it was in, wouldn’t you?

Surprisingly, an increasing number of people these days don’t seem to read anything before they click. For example, this morning I’d a submission to our holiday listings site for a property. Snag was that it was listed as a “for sale” property rather than a holiday one, as being in the French language when it was in English and as not being in France. It seems doubtful that they actually read what they were typing for that one.

To get the process as clean as possible, the main input form for the properties contains information about what should be in every section and yet even there it’s frequently ignored. For instance, whilst we’ve a section that’s for use in sending comments or additional information to me and isn’t published, I very often find that it contains essential information about the property.

Maybe now you’ll understand why some of the large listings sites have adverts that are in very dodgy English!