Foreign Perspectives

Archive for the ‘Society’ Category

People seem to think that it’s always dry and hot way down here in the south but even in August it rains. As in other places in the world, seemingly always on public holidays, so naturally since August 15th is the major French holiday it’s raining today.

Since it’s the French holiday season, we’re pretty much completely full and therefore get some bookings from people who want one type of room but because it’s not available, book something completely different. This morning for instance one of the places we list with called to say that they’d received a booking from an Italian family who’d booked one of our non-ensuite rooms and then amended the booking to say that they’d be bringing along their five year old too. When a family books our ensuite double and then adds a child that’s OK but it just ain’t possible to put three people in the non-ensuites.

So what’s happened with the booking? Well, we’ve just received it and it only lists two people with no mention of the child so they’ve probably told the booking site that they’d not bother bringing the child. I think it’s safe to say that the three of them will be turning up on Thursday though but we won’t be able to fit them in.

We also get people booking who’d rather be staying somewhere else which is a bit of a pain for us and for them. On the whole, we’d rather have people staying who actually wanted to be in our quiet place in the vineyards with the views of mountains and Queribus in the distance. We also find that it’s a whole lot easier to deal with people who appreciate this type of area and range of attractions which is why we go to some length to describe everything as completely as possible. Not everyone reads that of course and we get a trickle of people who actually wanted to be in a city but managed to book somewhere with a description that says in the first sentence it’s 20 minutes outside Perpignan. Sometimes that’s OK and they appreciate the change but sometimes it isn’t and we’ve had several recently who just hated the area and consequently gave us a terrible review criticising us for being in the countryside and not having nightclubs nearby. The worst, so far, was an english lady who seemed to only know one word: “disgusting”! She booked a twin room (the only one still available) then complained that it wasn’t a double, complained that we weren’t at the beach, complained that the room wasn’t ready (despite arriving before checkin time), complained that it was overpriced (despite being under half the price of the place she’d stayed in the night before),…. and then stormed off, attempting to damage our property by firing stones from her screeching tyres. Funnily enough we were able to rebook the room and, despite her insulting and aggressive attitude followed our policy of refunding the charge less the costs we incurred (though we were sorely tempted not to!). So instead of a total ******* staying we had a very nice French family who’ll probably be back someday.

Arnold

A week ago we thought that the coming week would be relatively quiet as the bookings were quite patchy but we received quite a flood of bookings during the week and are just about completely full now. We had three new bookings this morning before the breakfasts were over!

That seems to be typical over most of France at the moment going by the enquiries flowing through Chambre d’Hote and Our Gites in recent weeks, some of which have the whiff of panic about them. However, there are some regions with accommodation availability at the moment if you look outside the normal places around France. They aren’t dumps either – friends of ours still have availability in their absolutely beautiful chambre d’hote in Burgundy.

As usual, next week will probably be quite different as the French will be finishing off their holidays next Saturday night leaving French accommodation available for everyone else for the first time since around mid-July. Thus, chaos can be expected on the roads up to the end of next weekend. That’s worrying me a bit as I have to catch a plane to Santiago from Barcelona next Friday.

Must head on – yet another night of mainly overnighters has left us with five rooms to makeup for this evening. Thankfully most of the bookings for the coming week are for several days.

Arnold

The August 15th holiday in France produces one of the highest levels of traffic in the country, topped only by the first weekend in August. All across the country today (the closest weekend to the 15th) tempers are getting frayed and cars getting shunted with the time taken to travel from A to B increased massively regardless of whether A or B are 15 kilometres or 1500 kilometres apart. Even turning into our driveway can often take 5 minutes!

To give you an idea of how much traffic this represents, they have a little sign going onto the motorway at Perpignan which lists the traffic conditions under four headings. The top two options are the only ones used on this particular weekend: the photo is what they consider to be “difficult” conditions (ie the traffic is still moving most of the time, but at something like 20km/h) with the next one up being “blocked”.

It’s not just the traffic of course but all the trappings of tourism that experience “difficult” conditions today. Naturally, everyone knows that it will be a nightmare to travel this weekend so they try to get going on the Friday or even the Thursday thus spreading the chaos over an even longer period. As the 15th falls on a Tuesday this year, there’s a fair to middling chance that next weekend will be just as bad. Just this morning the new owner of the hotel in the next village came round to ask if he could borrow some sheets as he’d completely ran out due to the very high number of overnighters that this spreading creates and we’re round to the laundry several times a week now with very full loads of sheets & towels.

Using a foreign credit card anywhere in France over the last 18 months or so has been even more of a nightmare than usual. Why? Well, 2004/2005 was when just about all the countries in Europe decided to move to the EMV standard with their cards ie to add a chip and require people to use a PIN when buying things; this was also the period that France decided to upgrade their card processing machines to accept foreign chip cards.

Net effect: chaos in the shops. Whilst in years gone by it was a nuisance if your card didn’t have a chip, over that period it was a nuisance if it did as the shop assistants hadn’t a clue what to do with foreign chip cards with many being refused. The reason for that was simple – the banks gave no training whatsoever when they upgraded the software on the card machines. Also, as things were in transition elsewhere there were three different types of foreign cards with chips: those with a chip but no PIN, chip with a signature and then proper chip & PIN cards. Worse even as there are two types of chip & PIN cards: those that require you to select a language first and those that go straight to English.

We found that in some shops you just couldn’t use some foreign cards. What happened was that if you had a chip card requiring you to select the language, a message came up on the shop assistants terminal saying “wait” whilst on the keypad it said “select language” so they wouldn’t give you the keypad and then said that the card wasn’t working.

But we now seem to be almost into the promised land…. Carrefour’s petrol station in Perpignan now accepts foreign chip cards. So, at least foreigners can buy petrol on Sundays once more, after a gap of around 10 years.

Arnold

This is one of the busiest weeks of the year for French tourism. Not just the French either as a number of countries in Europe have chosen this particular week to have a major public holiday.

Anyway, net effect of that is that just about all accommodation in France is full this week and has been for several weeks if not months. That, of course, doesn’t stop the last minute people trying to get somewhere to stay and, if they’re determined, most people will manage to find somewhere. So, the morning was filled with phone calls from increasingly desperate French who, for a change, rarely quibble about the price or even whether the room is ensuite or not. Usually you get people phoning to ask for particular dates but by now they’re not picky and will take more or less whatever is available: more “what have you got, we’ll take it” than “we want X”.

To top it all, we’re down a few rooms at the moment as we were getting air-conditioning installed in one room today and are upgrading two others. Still, they’ll be in good time for next year.

Unfortunately, the large number of people trying to book “something” leads to some days with a lot of over-nighters. We’ve been quite lucky this week with almost everyone staying a few days and one family just about half-way into a two week stay but tomorrow just about everyone is leaving so it will be all hands on deck.

We’ve three separate rooms booked for people coming from the UK who’ve not cancelled yet but with all the security hassles on today I’m not sure if any of them will manage to make it. As you’ll gather from the above, we’d have no problem rebooking the rooms even at this point but since all three are guaranteed reservations we need to hold them which means a “no-show” charge if they aren’t able to make it here tomorrow as all three have already passed the free cancellation period.

Arnold