Foreign Perspectives

We received an interesting e-mail from one of the European offices looking after consumer affairs last night.

They’re writing on behalf of a Spanish couple who booked with us last July but who didn’t turn up.

Ordinarly, that would mean we’d have billed them as a no-show but at the time the booking system had a technical problem so we weren’t receiving their reservation e-mails and therefore didn’t know that they were coming. Anyway, net effect was that we didn’t charge them although under the terms of the reservation system we were entitled to.

They’ve gone to this European office with their booking confirmation that has a note of the two nights booked and EUR 98 charge. Except, that it isn’t a change: it’s just a note of what they would have to pay.

The Spanish guy in the European office doesn’t understand that at all. They quoted their credit card number and they’ve a statement with EUR 98 on it, they didn’t get their accommodation (because they went to the wrong place) but he believes that they’ve paid it as do they.

Usually the Spanish are much more Internet-savvy than the French but in this area they’re just as far behind in that they assume that they’ve paid when they quote a credit card number yet it’s only used for a guarantee.

I suspect that it’ll run for a bit as he sent another e-mail this morning threatening to translate everything and sent it to the French consumer protection authorities to demand the refund of this EUR 98 which they’ve not paid.

Although we’d quite like to go to see the German Christmas markets at some point, it’s obviously going to be pretty cold where-ever we go in Germany.

That being the case, we’re also looking towards the south and Rome sounds like a place that would be pretty much ideal at that time. Christmas clearly would be a “big thing” there of course but there’s always lots to see in Rome at any time of year and it’s going to be quite a bit warmer than Germany too.

I thought that it would have cost a fortune to do Rome at Christmas but I was wrong and flights are available for around £20 a few days ago (they’ve jumped to £50 now) plus hotels in the centre are still quite reasonable.

We’ve also got Switzerland in the frame too though Wendy’s a bit worried about snow on the roads if we were to head into the mountains which you pretty much have to do in Switzerland.

We’ve been hunting around for somewhere to go for Christmas for quite a while now and consequently have been quizzing everyone who’s came about where they lived and what it was like there at Christmas. That included several Germans, of course. However, to be quite honest we thought that they were pulling our legs when they said Dresden and Nuremburg! But then the second lot said Dresden too and we started to wonder: let’s face it, who would visit Dresden seeing as it was pretty much levelled in the war?

In fact, just about all of those perceptions that you have about it are wrong. We’ve certainly been reliably informed that it’s “the” place to go for the German Christmas markets and that it’s one of the livelier cities in Germany these days.

Why not check it out? Air Berlin do direct flights from London Stansted and from loads of other airports all across Europe.

Don’t you just hate it when there’s some daft validation check applied to what you want to enter in a form?

Despite many years of crazy assumptions being made by programmers and analysts, they still happen.

France, as always, heads the list though. It’s impossible to enter the date you got your driving license if it was before you were 18 as that’s the earliest you can get it in France. Applying for a job? Well, you’ll need a reference number to do it that you can’t get until after you’ve got a job!

In a similar category there’s the seemingly pathetic software testing that’s done these days. The reason why there haven’t been any posts from PayPerPost here lately is because they’ve updated their software and it’s not currently possible to submit entries to them! I suspect that the advertisers are having problems with them too as whilst it’s normally 200+ opportunities to select from, there’s only about 100 on at the moment.

If you’re like me and fancy a holiday overseas every year then you’ve probably considered either timeshare or buying a place for yourself.

The problem with both is that you’re effectively tied to taking a holiday in the same place every year if you do that and if you’ve gone as far as buying a place that involves a good deal of hassle too from paying electric bills for the place to ensuring that it’s not vandalised whilst you’re away from it.

Buena Viva Exeter offers most of the advantages of having your own place but without those downsides. Essentially it operates through you buying a number of points which you can use each year to get a week or more in one of their resorts which are in pretty much all of the popular locations around the world. The system operates in a similar fashion to a lease in that you can use the points every year for the next 40 years.

Choices include a raft of places in Spain in the likes of the Costa del Sol and further afield in Florida and indeed Australia.