Foreign Perspectives

It’s surprising how small changes in how you word things can have a large impact on the message that convey to your potential customers.

For example, if you actually want to entice people to use your services it’s often best to offer potential customers a free trial period. Those usually come with a few strings attached for example a software product will have some facilities disabled.

However, if you combine that free trial period with a discounted full-service product that has at least the implication that it’s only on offer for a limited period then you can find that the take-up of the offer is much greater. This puts the idea in people’s minds that they could have the full product at a discount price right away or take the chance that the offer will be over by the time the free trial period is finished.

Often very small differences in the wording of such offers can have a major impact on their take-up. For example, if the free trial period isn’t actually related to the time which the customers can take up the discount offer but you imply that it is the take-up will usually be higher than if you don’t imply that link exists.