Foreign Perspectives

Whilst most countries in the world tend to move forward in terms of the use and usability of technology, it’s often the case in France that it’s one step forward, two backward.

Case in point: just a few weeks ago we noticed that Carrefour had, at last, started to accept foreign cards in their petrol stations and we thought that this was the first sign of the “promised land” of being able to use foreign cards in all petrol stations. Sadly, no. A matter of days later, the only petrol station that we know of within about 100 miles of us that did accept foreign cards on Sunday installed brand new petrol pumps and no longer accepts foreign cards!

This seems particularly short-sighted in light of the experience of the petrol station closest to the airport. Last year, it was “upgraded” from a manned station to being fully automated. Previous to that, there were always queues of cars getting petrol. Now, there are never any queues because the bulk of their potential customers can’t use the pumps anymore. Funnily enough, the pumps offer the choice of four languages but just don’t accept any foreign cards.

Why is that though? After all, even in France the old style cards will be phased out by the end of this year and just about all the other countries in Europe seem to be issuing new chip & PIN cards.

Petrol stations aren’t the only example of this craziness. The ultimate expression of that is the village of Tautavel which lives on tourism. Last year, due to the complications that the combined introduction of foreign chip & PIN cards plus the various banks upgrading their machines to accept them, all the tourist shops decided to stop accepting cards altogether. So, what happens now if you arrive at the till will EUR 100 or so of souvenir pots etc. is that they’ll point you towards the cash machine across the road. Now, for French people, that’s fine as they have debit cards and therefore don’t pay any more to withdraw cash from the ATM than they would to use their card in the shop BUT almost all foreigners use credit cards and therefore would have to pay cash advance fees plus interest.

Overall effect? Well, it’s fine for the French or for those who are buying small quantities of souvenirs but the customers wanting to make larger purchases just walk away. The shops can’t understand why: after all, in their eyes, there’s no difference in cost for the customer as they’re pretty much entirely unaware of the extra costs they’re asking their customers to pay.

The other consequence is that several of the shops are looking rather shaky and seem sure to close. I suspect that the same could easily happen to the airport petrol station too.

Arnold