Foreign Perspectives

We thought we’d do some research on the Santa list today so it was off to Media Markt which is a fairly large general electronics cum electricals store in Girona.

Quite nice prices on a couple of items but some others that we were looking for were out of stock and we ended up just picking up a couple of DVDs. Then it was into the cattle pen that they refer to as the tills (the layout needs work!). No matter how many people they have on, it always takes ages to get out once you’ve bought something as they’ve just too much sales floor space in proportion to the number of checkouts.

By the time we’d reached the car, J & J wanted to see the DVDs which was just as well as one of them turned out to be devoid of the contents (quite how, I don’t know as it was a sealed package). That is about the worst possible nightmare you could imagine as it means going to customer service, or rather joining the queue for customer service.

Naturally, the number of customer service people is far below what is required of a store of that size so it was an hour (yes, a whole hour) of queuing just to get a DVD swapped.