Foreign Perspectives

Archive for the ‘Travel’ Category

We are thinking of taking a short break next week and wondering where to go.

We just received a long letter of complaint from a guest via one of the places we’re listed with.

As in most things, the French assume that hotel reservations work the way that they worked in France 50 years ago.

Of course, they rarely use the internet to make their reservations (although, to be fair, that is changing) and generally phone. In fact, it’s not unknown to receive a letter asking for a reservation and expecting a reply by letter too. Out of the peak seasons, that’s not too bad but we just ignore any letters received like that during the peak season as we just can’t afford to hold a room on the off-chance that they may actually confirm the reservation a week or two later.

The use of debit/credit card numbers as a guarantee is virtually unknown to them and they almost always ask to pay a deposit by cheque. Their lack of experience of using their card to guarantee a room means that it’s quite common for them to think that they’ve paid for the room when they make a reservation online and have quoted their card number which often requires considerable explanation at checkout time.

One major cause of friction is that they assume that it’s fine to cancel a reservation at anytime without charge. Everywhere else in the world, you need to cancel a hotel reservation before the arrival time you quoted and often 24 hours or more before that. Here, they assume that if they’ve not stayed in the room, then it’s OK. After all, the room isn’t costing the hotel anything, is it? It might not be costing anything, but when we get cancellations well into the evening, we’ve often turned people away because with a card number guaranteeing the room we are obliged to hold the room. This year for instance we had two days when we were completely full and turning away numerous people yet had hardly anyone who actually stayed!

Abroad, it’s even worse for them though. By and large, the French only have debit cards and severely limited ones at that. Whereas in the UK the cash withdrawal limit on a debit or cash card is around £250 (EUR 500) per DAY, in France the standard limit is EUR 300 per WEEK. Not only that but whilst you could, in principle, buy a house on a debit card in the UK, there is a spending limit of, usually, EUR 3000 per month on French debit cards (which is why they continue to use so many cheques). For most purposes, that’s OK. However, consider someone booking into a hotel in the UK. The first think that is done is that the card is run through for an authorisation of, usually, £100 per day (ie about EUR 150), even if the hotel actually only costs about £50 a night. So, a French person can stay a maximum of 20 days in UK hotels and, of course, that’s before you consider spending elsewhere.

This is why France is one of the few countries in the world that doesn’t pre-authorise payments.

So, no, the French don’t understand hotel reservations work unless they’re in France with a hotel that only operates in France.

In days gone by you could carry quite a selection of items onboard: case (up to 110 cm total dimensions) plus an assortment “personal items” which include such things as a handbag, coat, umbrella, walking stick, camera, a reasonable amount of reading material, essential medication, binoculars and briefcase or laptop. Bring a child and you can add a child seat and can take the pram up to the aircraft door.

Those are the former “official” items that you could bring but, as we’ve all seen, you could bring on bags substantially larger and, of course, you could always buy more stuff in the shops and dutyfree after you checked in which consequently was never weighed and had the overall effect that some people could barely carry the bags onto the plane. So, in reality, nobody paid much attention to the official list of items but even if you did, there was a very substantial chunk of luggage that could legimately be taken onto the plane. That’s before you even consider the exceptions that were always made.

Fly from the UK today and you’ll find that things are a good deal more strict. The case is now down to 55cm (essentially a laptop bag) and the personal items have all but disappeared from the allowances. It’s been a while since you could take a syringe on without proving that you were diabetic but even liquid medicines now require a prescription to prove that you need them.

Also out are the exceptions. So that precious cello that can’t go in the unpressurised baggage hold can’t go which is causing some grief with musicians who travel around.

OK, I do accept that the security risk at the moment means that there will need to be limitations on what can be carried through security checks. However, that’s the point: it’s the security checks that are limiting what can be carried on. The only real reason that you can carry on a 55cm bag is that business in the UK would grind to a halt if laptops couldn’t be carried around as airlines simply aren’t equipped to carry large numbers of fragile items in the hold. Is a 55cm bag packed with electronic equipment “less risky” onboard than a cello? Quite obviously it isn’t: a cello looks very simple on an x-ray, a laptop is anything but simple.

So why not the cello? Well, simply because the authorities don’t want to complicate the life of the security people with growing lists of exceptions. The large number of passengers passing through security checks means that yes/no decisions need to be taken quickly and at very low levels. The people on the ground screening your luggage almost certainly don’t know why they are excluding certain items, just that if an item isn’t on their list then it’s not permitted. Which is, of course, the problem – they need to be educated as to why each restriction is in place. For instance, all liquids, gels and the like are out because numerous explosives come in that form but I’d be willing to bet that the majority of people checking your luggage don’t know that’s the reason.

With some education, perhaps we could get back to a sensible carryon allowance. A 110cm bag full of clothes is much easier to check than a 55cm one with a laptop. For one thing, the complex electronics that make up a modern laptop could easily conceal a bomb timer; that’s even before you consider the battery which usually isn’t transparent on a scanner. In practical terms, I suspect that one extra bag needs to be permitted to carry passports, tickets and the like but I’d be inclined to call a halt beyond that for the majority of people.

The world as seen by photojournalists is a very depressing place. Going by going by the photographs on show for Visa pour L’Image you’d think that half the world was at war, the other half was in the midst of revolutions and all children were malnourised.

Of course, that’s only natural. There’s not nearly so much interest in peaceful places and well-fed children from the point of view of photojournalism.

As usual, the evening show was fantastic. Over the first six days of the festival they go through two months of the year in photos, have several awards, and run a sequence of portfolios on a theme. Last night’s theme was revolution which covered the past revolutions from Cuba, Venezuela, Bolivia, Argentina and Columbia and gave an excellent account of each in pictures (by and large the photos are allowed to stand on their own with no commentary). Separately from those they run about half a dozen separate portfolios on various themes from a review of the work of Joe Rosenthal (who took the famous photo of the marines putting up a flag on a hill in the Pacific) to one on the plight of child rape victims in South Africa (who are as young as THREE).

That’s the world as seen through the lenses of the photojournalists who were exhibiting their work over the past week in Perpignan.

Usually, we’re fairly full with journalists and photographers at this time of year but only had a few this year. Those that have attended before have commented about the lower numbers of people around the festival and even a cursory look at the numbers in the streets shows that there are a good deal fewer people around this year. On the whole, that’s not so much an indication that the festival is standing to wind down into obscurity but rather that there’s quite simply too much going on elsewhere in the world at the moment.

So if you want to see fantastic photographs, come to Perpignan before September 17th but be warned that, whilst brilliant, the vast majority of the images present a very depressing view of the world that we live in.